We sure do! Advanced WordPress websites such as eCommerce sites and multi-language websites require our Premium Maintenance plan.

Of course, you can get as many websites as you’d like maintained. Our pricing plans cover 1 website. For example, if you have multiple websites on subdomains, Superbthemes.com, and blog.superbthemes.com, they count as two separate websites.

We currently only offer email support. It wouldn’t be possible to have as low prices as we do with phone support.

It doesn’t matter to us which hosting service you’re using. If you’re tired of your hosting service, then we’ll happily help you migrate to a new one.

The short answer is 1-4 hours. After you submit a support ticket, then you’ll get an automated response right away to confirm that we’ve received your email. Within 1-4 hours, you’ll get an email from our support team. They’ll let you know whether or not the issue has been resolved. If it’s a complex issue, then they’ll give you an ETA for when it’s done.

Our team handles your themes, plugin, and WordPress core updates manually during low-traffic hours. It’s done weekly. You’ll get a report every Monday with information on exactly what we have changed. We always have backups ready if anything goes wrong to ensure you don’t have any downtime. We will happily perform the updates on your staging server first if you’d like.

Yes, it’s included in our Premium Maintenance. We will clean your website within 24 hours.