REFUND POLICY

WHAT WE GUARANTEE?

 

Professional & Experienced Web Designers, Xperts Creation has been in the web design business since 2009. Your website will be designed by one of our Professional & Experienced Web Designers, who will do their best to deliver you the aesthetically pleasing website you deserve and at a cost you can afford. When you choose Xperts Creation as your web design company you get a partner for your online success.

 
Your Feedback & Approval To ensure your complete satisfaction we will build your site in a hidden folder under our domain allowing you access to each and every page. This empowers you by giving you the ability to offer creative feedback and input regarding the changes that you desire from the comfort of your home or office. We will work with you step-by-step through the development process to ensure the site is meeting your expressed needs and exceeding your expectations. Once we have mutually agreed that the site is finished and ready to publish – then, and only then, are you obligated to pay us the balance for our web design services. Once we have received payment we will publish your website to your domain.

 
Money Back Guarantee Our goal is to provide high quality, professional service to all of our clients. If you’re not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid.

 

Our refund policy works as below:100moneyback-2

  • 100% Refund, If Requested
  • Prior to showing of any design layout, no questions asked, or
  • Before 2nd round of revision request during the mockup phase.
  • Applicable to all plans.

Refund Restrictions

  • Refund is not allowed once two rounds of revisions are requested.
  • Refund must be requested within 15 calendar days from date of order.
  • Refund will not be issued if the site design has been started from a mockup approval
  • Refund not applicable on domain registration fees.
  • Refund not applicable for express service clients.
  • Refund must be requested in writing.
  • Refund not applicable on updates and add-ons on existing website.
  • Refund will not be issued if the site has gone live.

Site Ownership
The website is owned by Xperts Creation. until the client has been with us for the period of 1 year, after this period of time has expired then the ownership of the website is the clients. If the client wishes to transfer the website to another hosting company prior to the a fore mentioned term of 1 year there is a $200.00 transfer fee. When the 1 year is up, it is up to the client to request a backup of the website files.

TERMS AND PAYMENTS

  • In Xperts Creation projects only starts after at-least 20% upfront payment of the total contract amount.
  • Remaining payments will be made upon decided milestones or upon completion of small projects.(under $1000)
  • In case of delay in payment in between the project or upfront we do have all rights to stop the work anytime and we will not be responsible for any loss. When payment is confirmed at Xperts Creation means that we commit to deliver the work on time and will not make any excuse.
  • When project is in progress we will show everything with a water mark on it and upon approval and final payment we will deliver all original files along with source files.
  • For Ongoing projects or permanent clients we prefer to make payments every week or monthly. Delay in payment anytime can effect on the deliverable.

 

**Turn Around Time

 

Turnaround time greatly depends on client interaction. Timelines are only estimates and we do not guarantee timelines. The timelines provided are only estimates and we make every effort to meet those estimates however to much of the time involved is dependent upon the client.

 

If content is provided in advance, initial and ongoing instructions are exact, revision requests are reasonable, turnaround time can sometimes be less than estimated. On the other hand it could drastically increase due to client in-actions, delayed mockup approvals, back and forth change requests can take days.

 

95% of our clients have not bought our express service and experience great turnaround time. The turnaround times that we give are based on actual statistics of projects we have completed in the past and are NOT guaranteed.